Customer Service Representative

Job Description

Job Title: Customer Service Representative. Location: Glasgow, United Kingdom. Join our Connection Services Team as a Customer Service Representative, where you’ll support customers through the connections process, providing administrative support & ensuring a positive customer experience.

Responsibilities:

• Be the first point of contact for customers, handling inbound calls & emails.
• Register customer applications for connections work, including the CIC & acceptance process.
• Make outbound calls to follow up on design quotations and ensure customer satisfaction.
• Assist with post-quotation payments & acceptance processes.
• Maintain accurate records using registration systems & work with capacity records.
• Perform daily reporting activities & support the complaints process.

Qualification:

• Previous customer service experience, especially handling calls.
• Proficiency in Microsoft Office, particularly Excel.
• Strong communication skills & a passion for helping others.
• Ability to anticipate customer needs & escalate issues when necessary.
• Detail-oriented & capable of thriving in a fast-paced environment.

Benefits:

• Competitive salary, reviewed annually.
• 36 days annual leave & holiday purchase options.
• Pension scheme with double matching up to 10%.
• Share Incentive Plan & Sharesave Scheme.
• Technology vouchers & electric vehicle schemes.
• Health benefits including dental insurance & private medical insurance.
• Financial wellbeing support & various discounts on shopping, leisure, & travel.