Field Service Engineer - HUB

Job Description

Job Title: Field Service Engineer - HUB. Location: Fully Remote • Souderton, PA • Field Service. Ipsen is a Drug-Free Workplace offering robust benefits starting day one, including a 401k plan with company match, paid time off, tuition reimbursement, and more. The Field Service Engineer (FSE) plans and coordinates assignments related to equipment installation, upgrades, troubleshooting, maintenance, and calibration, ensuring high-quality service for Ipsen's customers.

Responsibilities:

• Install and start new equipment or modify existing setups at customer facilities to ensure operational functionality per specifications.
• Review project scopes and budgets to align with allocated parameters.
• Identify and resolve technical issues with heat treatment equipment, including troubleshooting, maintenance, and calibration.
• Analyze equipment reports to recommend repairs or replacements.
• Coordinate problem-solving activities with Tech Support, AMS Parts Group, and Engineering teams.
• Promote upselling opportunities for services and act as the first point of contact for customers with service contracts.
• Accurately record job hours and submit expense reports.
• Train customers on equipment usage and safe operation.
• Follow Ipsen and customer-specific safety protocols, including Lock-Out/Tag-Out and confined space guidelines.
• Conduct courtesy visits during open time to inspect equipment and recommend services.

Qualifications:

• High School Diploma or GED equivalent.
• 2 years of industrial equipment operation/maintenance + industry training program completion.
• OR 4+ years of related experience.
• Preferred: Equipment calibration, pyrometry, vacuum, thermal, and TUS experience.
• Strong mechanical and electrical aptitude.
• Problem-solving, troubleshooting, and customer service focus.
• Knowledge of algebra, geometry, and volume/pressure concepts.
• Proficiency in basic computer operations and software.
• Valid driver's license and automobile insurance (per Ipsen Travel Policy).
• Ability to travel up to 90% (domestic & occasional international).

Benefits:

• Comprehensive benefits plan starting day one.
• Generous 401k plan with company match.
• Paid time off and tuition reimbursement.
• Career development opportunities through workshops and Ipsen FSE Academy.

Instructions:

• Frequently required to stand, walk, climb, and lift up to 50 pounds (occasionally up to 100 pounds).
• Regular exposure to noise and tasks requiring dexterity, vision, and safety harness use.