Field Service Technician

Job Description

The Service Technician will handle installation, upgrades, troubleshooting, and maintenance of heat treatment equipment. This role involves ensuring high-quality service, customer satisfaction, and promoting service opportunities.

Responsibilities:

• Technical Issue Resolution: Identify and resolve technical issues with heat treatment equipment at customer sites.
• Service Execution: Perform preventive maintenance, repairs, and calibrations. Document service jobs and record warranty claims.
• Material Management: Identify and prepare required materials (tools, parts) for service jobs.
• Customer Interaction: Act as the primary contact for customers with service contracts and promote up-/cross-selling opportunities.
• Job Coordination: Plan and schedule service jobs in coordination with the HUB Lead.
• Administrative Tasks: Record hours worked and submit expense reports accurately and on time.
• Safety Compliance: Follow all Ipsen safety protocols and policies.

Knowledge, Skills:

• Industry Knowledge: Understanding of heat treatment equipment and industry.
• Technical Skills: Mechanical and electrical aptitude, equipment maintenance.
• Communication: Strong verbal and written communication skills.
• Customer Service: High level of customer orientation and service mentality.
• Computer Skills: Proficient in basic computer operations (MS Office, ERP, CRM systems).
• Appearance & Professionalism: Maintain a professional appearance and positively represent Ipsen.
• Location & Travel: Ability to live within 30 minutes of a HUB location; valid driver’s license and required insurance.

Education and Experience:

• Education: High School Diploma or GED equivalent.
• Experience: 5+ years in industrial equipment operation/maintenance, preferably in heat treatment; experience with equipment calibration, pyrometry, and vacuum systems is a plus.