Global Operations Excellence Lead

Job Description

Job Title: Global Operations Excellence Lead. Location: Bengaluru, IND

Responsibilities:

1. Continuous Improvement & Innovation:
   • Develop and implement Lean Six Sigma methodologies to streamline processes.
   • Establish maturity frameworks to standardize and enhance operational efficiency.
   • Identify innovative opportunities to improve value and efficiency.
2. Automation & Technology Ownership:
   • Manage the integration of automation tools to optimize workflows.
   • Collaborate with IT for seamless technology implementation.
   • Align automation initiatives with business objectives to maximize benefits.
3. Process Management & Governance:
   • Strengthen process management frameworks ensuring accountability.
   • Develop risk and controls frameworks to mitigate risks.
   • Establish governance models for effective reporting and tracking progress.
4. Cross-Functional Collaboration:
   • Work with Service Management and Center Leadership to align goals.
   • Foster collaboration and knowledge sharing across functions.
   • Act as a key point of contact for operational excellence initiatives.
5. Outcome Delivery:
   • Ensure measurable improvements in quality and customer satisfaction.
   • Maintain transparency in service delivery through governance mechanisms.
   • Align operations with organizational objectives to deliver value realization.

Qualifications:

• Education:
  • Bachelor’s degree in Business, Operations Management, Engineering, or a related field.
  • Lean Six Sigma certification (Black Belt preferred).
• Experience:
  • 15+ years in operational excellence or process improvement, preferably in GBS/BPO organizations.
  • Proven success in leading large-scale improvement and automation initiatives.
  • Experience in risk management and operational compliance.
• Skills:
  • Expertise in Lean Six Sigma and operational excellence principles.
  • Proficiency in automation tools and technology-driven processes.
  • Leadership skills to influence cross-functional teams.
  • Analytical and problem-solving abilities with strong attention to detail.
  • Effective communication and presentation skills.

Benefits:

• Competitive pay & benefits.
• Flexible work options (hybrid work model).
• Access to technical & professional development programs.
• Opportunities to collaborate with global experts.
• Commitment to diversity, inclusion, and equity in the workplace.