Field Service Administrator

Job Description

Job Title: Field Service Administrator. Location: Cherry Valley, IL • Field Service. Provides support to the Hub staff by ensuring a smooth operation by taking responsibility from first customer contact to the planning and preparation of service execution.

Responsibilities:

• Process customer requests and drive customer satisfaction by taking ownership of the customer communication and management.
• Identify and evaluate the requirements and needed Field Service Engineer skills for a successful service execution.
• Plan, organize, and monitor Field Service Engineer case assignments, including (re-)scheduling of existing service cases.
• During service execution, support Field Service Engineer with all organizational tasks (e.g. new appointments, required expert support, or parts ordering).
• Prepare service job proposals and align with Hub lead for proposal approval.
• Coordinate spare parts orders as well as service requests with Excellence Center.

Requirements:

• Possess strong attention to detail.
• Possess a high level of customer orientation and service mentality.
• Possess strong written and verbal communication skills ability to represent a professional demeanor in person and over the phone.
• Excellent organization and time management skills.
• Confident and proficient user of business software tools (ERP, CRM tools, MS Office).
• Ability to learn and understand fundamental technical knowledge in the heat treat industry.

Education and Experience:

• High School Diploma or GED equivalent required. Associates degree or other related post-high school training preferred.
• Prior experience in customer support/inside sales required. Prefer experience in an industrial environment.

Physical/Environmental Factors:

• The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to sit and use hands and finger dexterity.
• Occasionally required to stand, walk, reach with hands and arms.
• Occasionally required to lift up to 10-20 pounds.
• Regularly requires close vision, hearing, and talking.
• Exposure to moderate noise level while in office.