Field Service Engineer

Job Description

Job Title: Field Service Engineer. Location: Eastern OH - Western PA. Fully Remote • Eastern Ohio, OH • Field Service. Plans and coordinates assignments as directed by the HUB Lead. This includes installation, upgrading, troubleshooting technical issues, performing scheduled maintenance, and calibration services. Ensures first-class service performance in quality execution, speed of repair, and customer interaction.

Responsibilities:

• Identify technical issues of heat treatment equipment at customer sites.
• Execute service jobs at customer sites, including troubleshooting, performing preventive maintenance, repairs, and calibrations.
• Document performed service jobs and record potential warranty claims.
• Identify and promote up-/cross-selling opportunities for heat treatment services at customer sites.
• Identify required materials (tools, consumables, spare parts) to ensure successful service execution.
• Act as the first point of contact for customers with existing service contracts.
• Plan and schedule service jobs in coordination with the HUB Lead.
• Accurately record hours worked and job assignments in the time & attendance system.
• Submit expense reports for review and approval in a timely manner.
• Work safely, following all Ipsen safety protocols and policies.

Requirements:

• Knowledge of the heat treatment industry.
• Ability to maintain heat treatment equipment.
• Excellent verbal and written communication skills (internal and external).
• Strong customer service and customer orientation.
• Mechanical and electrical aptitude and skills.
• Basic computer operations knowledge (e.g., MS Office, ERP, CRM).
• Ability to maintain a professional appearance and represent Ipsen positively.
• Ability to identify cross-selling opportunities.
• Strong problem-solving and troubleshooting skills with hands-on mentality.
• Ability to live within the assigned HUB location or within 30 minutes' drive from a HUB border (preferred).
• Valid driver’s license and required automobile insurance as per Ipsen Travel Policy.
• Ability to travel as needed by automobile, airplane, or other means.

Education and Experience:

• High School Diploma or GED equivalent required.
• 5+ years of related industrial equipment operation and/or maintenance experience required, preferably in the heat treatment industry or completion of an intensive industry training program.
• Experience in equipment calibration, pyrometry, vacuum, thermal, and TUS experience is a plus.

Physical/Environmental Factors:

• Regularly required to stand, walk, use hands, and handle or feel objects.
• Regularly required to use close vision, hear, and talk.
• Frequently required to reach with hands and arms.
• Regularly required to lift and/or move up to 25 pounds, frequently up to 50 pounds, and occasionally up to 100 pounds.
• Frequently required to climb, stoop, kneel, crouch, or crawl.
• May be assigned to locations with high noise levels.

Job Benefits/Instructions: Comprehensive benefits from day 1 including healthcare, 401k with company match, paid time for travel, and bonus potential. Ipsen's commitment to safety and inclusivity in the workplace.