Field Service Engineer II

Job Description

Job Title: Field Service Engineer. Location: Fully Remote • Seattle, WA • Field Service. The Field Service Engineer is responsible for installing, upgrading, and troubleshooting technical issues, performing scheduled maintenance, and calibration services. This role ensures first-class service performance, including quality execution, speed of repair, and professional customer interaction.

Responsibilities:

• Diagnose and resolve technical issues related to heat treatment equipment at customer sites.
• Perform preventive maintenance, repairs, and calibrations efficiently and effectively.
• Document all service jobs and report potential warranty claims.
• Promote up-/cross-selling opportunities for services at customer sites.
• Prepare necessary tools, spare parts, and materials for successful service execution.
• Act as the primary contact for customers with service contracts.
• Plan and schedule service assignments in collaboration with the HUB Lead.
• Accurately log hours worked and job assignments in the time & attendance system.
• Submit expense reports promptly for approval.
• Follow all Ipsen safety protocols and work practices diligently.

Requirements:

• In-depth knowledge of heat treatment industry and equipment.
• Strong mechanical and electrical aptitude with excellent troubleshooting skills.
• Proficient in computer operations (e.g., MS Office, ERP, CRM systems).
• Exceptional verbal and written communication skills.
• Customer-focused mindset with strong service orientation.
• Professional appearance and ability to represent Ipsen positively.
• Ability to travel extensively and meet the Ipsen travel policy requirements.
• High School Diploma or GED equivalent required.
• Minimum 5 years of industrial equipment operation and/or maintenance experience, preferably in the heat treatment industry.
• Experience with calibration, pyrometry, vacuum, thermal, and TUS is a plus.

Benefits/Instructions:

• Comprehensive travel reimbursement and expense coverage.
• Training and development opportunities within a supportive team.
• Work remotely with extensive travel across the Northwest Region.
• Competitive compensation package aligned with industry standards.